Am I Listening?

Effective communication is at the heart of any successful relationship. At work, it affects our feelings about one another, our willingness to participate fully in our work, and our commitment to teamwork. It affects our performance! The strongest influence on the quality and outcome of our communications is the ability to listen effectively. Listening well makes it possible for us to respond appropriately. In this course, participants will discover their preferred listening approach, gain insight into how others listen differently and practice using effective listening skills to improve performance.

Conflict Resolution

Conflicts are part of life. The conflict resolution course is specifically designed to help you manage conflicts quickly, efficiently and fairly using accepted conflict resolution techniques. Sections on types of communication, tips for dealing with aggressive behaviour and being assertive are included in the program.

Communication – What’s My Style?

In the workplace, we are constantly communicating with others. Skills in effective communication are critical to everyone’s success. Research supports the notion that the most effective people are those who know themselves, recognize the demands of a situation and adapt strategies to meet those demands effectively. In this course, participants will learn about their behaviors while communicating and how others may perceive their behavioral style. They’ll understand how personal style affects both individual performance and team success and they’ll begin to develop strategies for improving relationships and productivity at work through better communications with others.

Leadership

What are the 5 leadership roles? What is the difference between leadership and management? Which leadership style are you? This course helps you answer these question and more. Participants will learn about their qualities, weaknesses and strengths. Participants will also understand good leadership behaviours, personal empowerment and the principles of effective leadership.

Preventing Workplace Harassment - Respect in the Workplace

The goal of this course is to help you recognize respectful and disrespectful behaviour in a workplace setting. When disrespectful behaviour is reported, this course teaches you how to perform a thorough investigation of said behaviour. The impacts on the workplace environment of respectful versus disrespectful behaviour are examined.

Workplace Violence Prevention

Violence in the workplace is a serious matter. This course is specially designed to educate you about the different types of workplace violence and help teach you about workplace violence prevention. The program will also help you identify risk factors associated with workplace violence and provide you with ways and to deal workplace violence if it happens in the workplace.